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Privacy Policy

Last updated: 12/03/2025

This Privacy Policy explains how Nowtel Distribution Ltd (“Nowtel”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information. This Policy applies to all Nowtel-owned brands and services, including:

  • Talk Home Mobile – our mobile virtual network operator (MVNO) providing SIM-only plans
  • Talk Home App – our international calling, mobile top-up, and digital services app
  • Nowtel.com – our corporate website and customer support portal

We are committed to protecting your privacy and complying with UK GDPR, the Data Protection Act 2018, and all relevant telecommunications regulations.

1. Who We Are

Nowtel Distribution Ltd
Registered Address: 2nd Floor, Anchor Brewhouse, 50 Shad Thames, London, England, SE1 2LY
Company Registration Number: 07408558
VAT Number: 101274075
Support Email: info@nowtel.co.uk

We act as the Data Controller for all customer data processed across the Nowtel Group, including Talk Home Mobile and Talk Home App.

2. What Personal Data We Collect

Depending on how you interact with our services, we may collect:

Account & Identity Information

  • Full name
  • Phone number
  • Email address
  • Address (for SIM delivery)
  • Date of birth (where required for verification)

Verification & Security Data

  • One-Time Password (OTP) verification logs
  • WhatsApp verification metadata (when applicable)
  • Device identifiers

Telecom & App Usage Data

  • Call detail records (time, duration, destination — no audio content)
  • International top-up history
  • Data usage statistics
  • SIM activation details
  • App interaction analytics

Payment Information

  • Partial card details (tokenised)
  • Billing history
  • Transaction identifiers
    Note: We do not store full card numbers.

Technical Data

  • IP address
  • Device information
  • Cookies and tracking technology data

3. How We Use Your Personal Data

We process data for the following purposes:

3.1 Service Delivery

  • Creating and managing your account
  • Providing mobile network services
  • Enabling international calling and top-ups
  • Managing subscriptions and billing
  • Delivering SIM cards

3.2 Security & Authentication

To protect your account, we send secure login codes (OTPs) through multiple channels, including WhatsApp.

Use of WhatsApp for OTP Verification (Important for Compliance)

We may send one-time passwords (OTPs) to your registered mobile number via WhatsApp, SMS, or in-app notification for:

  • Account creation
  • Login verification
  • High-risk activity confirmation
  • Password resets

We only use WhatsApp for transactional authentication messages, not marketing, unless explicitly permitted by you.

By registering with us, you consent to receiving OTPs for security purposes.

3.3 Fraud Prevention & Regulatory Compliance

  • Verifying identity
  • Preventing misuse of telecom services
  • Complying with Ofcom, UK GDPR, and anti-fraud legislation

3.4 Customer Support

  • Handling queries via email, phone, or digital channels
  • Service notifications (e.g., plan renewal reminders)

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity – to deliver telecom, app, and digital services
  • Legal obligation – regulatory requirements under Ofcom, HMRC, and anti-fraud frameworks
  • Legitimate interests – security, optimisation, fraud detection
  • Consent – where legally required (cookies, marketing messages)

5. Sharing Your Data

We may share data with trusted third parties, including:

  • Telecom network partners (for call routing & SIM services)
  • Payment processors
  • Fraud prevention and identity verification partners
  • Logistics providers (for SIM delivery)
  • Meta/WhatsApp (for OTP delivery)
  • Regulators (as required by law)

We never sell your personal data.

6. International Data Transfers

Some partners may operate outside the UK or EEA. We ensure:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Secure transfer mechanisms

7. Data Retention

We retain data only as long as necessary:

  • Account data: while your account is active
  • Telecom call records: retained per legal requirement
  • Transaction history: minimum 6 years for tax compliance
  • OTP logs: kept briefly for fraud prevention

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction
  • Request deletion (within regulatory limits)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent (where applicable)

Requests: info@nowtel.co.uk

9. Cookies & Tracking

See our separate Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates are posted on this page.