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Terms & Conditions

Last updated: 12/03/2025

These Terms & Conditions (“Terms”) govern your use of the services provided by Nowtel Distribution Ltd and its sub-brands, including Talk Home Mobile and Talk Home App. By accessing our website, purchasing our products, or using any of our services, you agree to be bound by these Terms.

1. Who We Are

Nowtel Distribution Ltd (“Nowtel”, “we”, “our”, “us”) is a telecommunications provider offering mobile services, international calling, top-ups, digital credit, and related products through:

  • Nowtel.com – corporate and support website
  • Talk Home Mobile – MVNO SIM-only service
  • Talk Home App – international calling & mobile top-up application

Registered Address:
2nd Floor, Anchor Brewhouse, 50 Shad Thames, London, SE1 2LY
Company Registration Number: 07408558
VAT Number: 101274075
Support Email: info@nowtel.co.uk

2. Scope of Services

The Nowtel Group provides:

2.1 Talk Home Mobile (MVNO)

  • SIM-only mobile plans
  • Data, minutes, and text bundles
  • UK and international calling
  • Roaming (where applicable)
  • Pay-monthly and pay-as-you-go services

2.2 Talk Home App

  • International calling credit
  • Mobile top-ups
  • Digital bundles and airtime
  • App-to-phone international calling
  • Digital goods and instant delivery

2.3 Nowtel.com

  • Corporate information
  • Customer support
  • Product information
  • Online account services

3. User Eligibility

To use our services, you must:

  • Be at least 16 years old
  • Provide accurate registration information
  • Not use our services for illegal or fraudulent activity
  • Have a valid payment method

4. Account Registration & Verification

You may be required to register an account to use our services.
For security, we may verify your identity using:

  • Email
  • SMS
  • Push notification
  • WhatsApp OTP verification
  • Device checks

You must not share your account credentials with others.

5. Use of WhatsApp for OTP Verification

To protect your account, Nowtel may send you:

  • One-Time Passwords (OTPs)
  • Login confirmations
  • Security alerts

These may be delivered via WhatsApp to your registered number.

We will only use WhatsApp for transactional authentication, not marketing, unless you explicitly opt in.

6. Digital Products & Instant Delivery

Digital goods include international calling credit, mobile top-ups, bundles, and app services.

Once delivered, digital goods are non-refundable and non-returnable, as delivery is immediate and irreversible.

See our Refund Policy for full details.

7. SIM Delivery & Activation

For Talk Home Mobile SIM orders:

  • Delivery timelines may vary based on location
  • You must activate the SIM as per provided guidelines
  • Usage is subject to our network partners and fair usage rules

8. Pricing & Payments

All prices are shown in GBP unless stated otherwise.
We may modify pricing at any time, but changes will not affect previously purchased products.

Accepted payment methods include card payments, digital wallets, and in-app payment systems.

9. Fair Usage Policy (Mobile Services)

To prevent misuse, Talk Home Mobile applies Fair Usage restrictions to:

  • Unlimited calls/texts
  • EU roaming
  • Data allowances

If we detect abnormal or automated usage, we may limit, suspend, or terminate your service.

10. Prohibited Activities

You must not use any Nowtel service for:

  • Fraudulent activity
  • Spam or unsolicited messages
  • Caller ID manipulation
  • VoIP termination scams
  • Abuse of promotional offers
  • Network abuse
  • Illegal or harmful activity

Violations may result in immediate suspension without refund.

11. Network Availability

We strive to provide reliable service but cannot guarantee:

  • Uninterrupted operation
  • Error-free performance
  • Specific call quality at all times

Network outages may occur due to maintenance or third-party provider issues.

12. Intellectual Property

All trademarks, content, software, and branding—including Talk Home Mobile and Talk Home App—are property of Nowtel Distribution Ltd and protected under intellectual property laws.

13. Limitation of Liability

Nowtel is not responsible for:

  • Loss of profit or revenue
  • Service interruptions
  • Loss of digital credit once delivered
  • Issues caused by third-party mobile networks
  • Unauthorised use of your account

Our total liability is limited to the amount paid for the affected service.

14. Termination

We may suspend or terminate your access if:

  • You misuse the service
  • You violate these Terms
  • Fraud is suspected
  • Required by law or regulators

You may terminate your account at any time by contacting us.

15. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

16. Contact Us

info@nowtel.co.uk
+44(0)330 993 7339

2nd Floor, Anchor Brewhouse, 50 Shad Thames, London, SE1 2LY